Refund Policy

At Hookable, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can request a refund for a Hookable paid plan.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new paid subscriptions. If you are not satisfied with Hookable within 7 days of your initial subscription purchase, you may request a full refund of your payment.

This guarantee applies to your first subscription payment only. Subsequent renewal charges are not eligible for refund under this guarantee.

What Qualifies for a Refund

To be eligible for a refund under the 7-day guarantee, your request must be:

• Submitted within 7 days of your initial subscription payment
• For your first subscription purchase (not a renewal)

What Does Not Qualify for a Refund

Refund requests will be declined if:

• You have exported one or more completed videos using the Service during the subscription period
• You have processed more than 5 video projects (including transcription) during the subscription period
• You have made extensive use of premium caption styles and customization features
• The refund request is made more than 7 days after the initial payment
• The request is for a subscription renewal (not the initial purchase)
• Your account was terminated for violation of our Terms and Conditions

We assess refund eligibility by examining your account activity during the subscription period. The intent of the guarantee is to protect users who are genuinely unable to evaluate the Service — not to provide free exports.

How to Request a Refund

To request a refund, send an email to [email protected]with the subject line "Refund Request" and include the following information:

• The email address associated with your Hookable account
• Your subscription plan (e.g., Pro Monthly, Pro Annual)
• The date of your subscription purchase
• A brief reason for your refund request (optional but helpful)

Processing Time

Once we receive your refund request:

• Review: We will review your request and account activity within 1–3 business days
• Decision: You will receive an email with our decision and, if approved, confirmation that the refund has been initiated
• Refund processing: Once approved, refunds are processed through Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer

Special Circumstances

We understand that exceptional situations can arise. We will consider refund requests outside the standard policy on a case-by-case basis in the following circumstances:

• Duplicate charges: If you were charged more than once for the same subscription period, we will refund the duplicate charge in full
• Technical failure: If a significant service outage or technical failure prevented you from using the Service for an extended period during your subscription, we may offer a pro-rated refund or credit
• Unauthorized charge: If you believe you were charged without authorization, contact us immediately and we will investigate

To request a refund under special circumstances, contact [email protected] with a description of the situation.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund for the current billing period. Cancelled subscriptions remain active until the end of the paid period.

Contact

If you have any questions about this Refund Policy, please contact us: